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Frequently Asked Questions

How do we learn more about your products?

Please visit our contact us page and let us know how we can assist you, one of our product specialists will be in touch with you usually within one business day.

How do you request a sample?

Once you contact us, our technical & sales team will take you through the process of requesting a sample which starts with understanding what the application is for.

How long does it take to receive a sample?

Once a recommendation is made it may take 1-2 weeks for you to receive your sample.

What is the average amount of weight of a tote?

2,200 lbs

Does Keim offer Air Freight Services?

Yes, we offer air freight services to expedite the delivery to your facility.

How can we track the orders we have placed?

A weekly update is sent out every Tuesday on the estimated date of delivery.

How do you accept payment?

ACH or payable via Certified Check

How do we submit a purchase order?

All purchase orders must be sent to Debbie at and Nicole Perna at


Still have questions?
Reach out to us directly!

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